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 - Sercotel Hotel Palacio del Mar

Experiences

Reviews from our customers

8.2 Over 10

Excellent
Over 362 reviews
Cleaning
8.3%
8.3
Location
8.2%
8.2
Services
8.0%
8.0
Staff
8.5%
8.5
Price
7.9%
7.9
362

Opinions

Couple

Spain, Aug. 10, 2015, 6:28 p.m.

Positive review

Very disappointed with not being told about the bar under our bedroom . Room 315. We did not sleep until after 4pm with the noise !! Also, breakfast did not compare with your Castro Urdiales hotel where we normally stay, was not the same standard. We did forward you a note about our experiences. Thanking you.

Couple

Other countries, Aug. 10, 2015, 6:27 p.m.

Couple

United kingdom, Aug. 10, 2015, 6:26 p.m.

Positive review

rooms are quite dusty, floor not clean enough. I had wite socks- came back with black. Room was not very impressing as for 4* hotel, I would say it looks very poor. location not very good was looking for a nice view and got a swiming pool roof instead. I am sure is not much you could do about this, but you could make your customers aware of it. Services - I am very disappointed, I am not English, but I try my best to learn and speak english language. Unfortunetely there was only one person wanting to speak english, at the time when we checked out. At the bar we could not get the coffee what we wanted, we had to get black coffee instead, as the barmen could not understand a word. Very disappointed there was no one to help, as no one was talking english, or it looked that they did not wanted to understand, or help.

Family

United Kingdom, Aug. 10, 2015, 6:24 p.m.

Positive review

Very poor public areas - basically a concrete cave.

The hotel building is poor and unsuited to a hotel of this class.

Couple

United Kingdom, Aug. 10, 2015, 6:23 p.m.

Group of friends

United Kingdom, Aug. 10, 2015, 6:20 p.m.

Positive review

It would be nice to have a kettle in the room to make tea. We are British!!!!!!!!